Forum: MarketPlace Customers


Subject: Download issues

Samd opened this issue on Dec 24, 2017 ยท 11 posts


JeniferC posted Sun, 31 December 2017 at 12:58 PM

Hello zaqxsw,

I am sorry to hear that you having problems downloading. If you are using any type of downloading software, we strongly suggest turning that off and download directly without any other software. Please make sure to remove any partially downloaded files reboot your cable modem (I'm guessing you're on cable since you said comcrap), router and computer before trying to re-download. Sometimes, especially around holidays, there can be general slowness issues with the load on our servers, the general Internet connections/hubs and the routes used to get from one place to another. Right now, our servers are running fairly quickly and do not appear to have any load issues. So, it would be a good time to reboot everything and try again. If you continue to have problems, we will need to get a lot more technical info from you to try to hunt down the problem. But, hopefully, the reboot will work without having to get into a bunch of technical details.

Best Wishes for a Happy New Year! Renderosity Admin Team