scottl opened this issue on Dec 24, 2017 ยท 129 posts
John_Matthews posted Tue, 09 January 2018 at 4:58 PM
andy.taylor posted at 4:41PM Tue, 09 January 2018 - #4321922
What's priceless is I had to reinstall windows 10 and when I contacted Vue about reactivating Vue 11 they had the temerity to inquire as to why I am using Vue 11 when I have the very latest Vue activated. I explained that I use skinVue with Vue11 infinite and then afterwards thought about how cheeky they are considering I need to go through this because their site is down and they are taking forever to fix it. I can't believe the shoddy way they are treating customers! Not even an official presence on here.
As long as I am only using it on one computer at a time as far as I am aware I can use Vue 11, 2014, 2015, 2016 or even Vue 5 infinite as much as I want! I can't download the latest Q4 update for 2016 because their site is down.
In the meantime I still haven't got it activated on this computer.
I can imagine the level of frustration you're having there. Did you contact them via phone or email? I've been emailing Barry (BMDesigns) and all has gone well. I'm sure Barry, or Walther, or someone else will be happy to help you (support@e-onsoftware) if you haven't gotten it all straightened out.
I know it's hard to be patient when we're used to things happening "right now" quick though. I believe they want everyone to be happy (or as happy as possible), especially given the unfortunate situation with their servers. Trouble is, from everything I read from those who've commented, folks seem to be happier speculating, thinking the worst, and making inferences rather than just being patient, finding facts, and moving forward.
It's likely no one has yet been given any authority to comment or make statements on the nature of the problem(s) with their website. I have some concerns regarding the situation, what may have happened, and when it will be set right. However, there are bigger things to fret over than this (unless, of course, you depend on this software for business and then it's critical). Not being Pollyanna, just practical. Not trying to diminish anyone's frustration, just trying to be reasonable.
-Cheers!
.