chrysoula posted at 11:34PM Wed, 24 January 2018 - #4322792

Odd they haven't responded to me, though. I got an initial response from sales and sent my detailed query back to them early this morning. I hope it isn't a 48-hour turnaround for every email exchange.

I sent an email to support regarding the update for my software and it may have been almost 48 hours turnaround time. Plus, they're in France, I'm in the US, and I know I'm not their only customer with an inquiry. So, any short delay is expected and not a big deal. I'm a bit concerned about the process of obtaining an activation code after updating my software, however. I'm in the middle of two projects and really can't afford being down very long.