Forum: Community Center


Subject: A Commentary from a customer's point of view

eportscreations opened this issue on Jan 24, 2018 ยท 27 posts


BadKittehCo posted Thu, 25 January 2018 at 6:35 PM

here is a simple math word problem... It takes a month of roughly 10 hour days to create a mid sized clothing set. (let's say 220 hours) minimum wage where I live is $10.75 an hour. multiply that with 220 hours, you get $2365 (by the way, making a minimum wage does not pay my bills, I need to generate twice that at least.) to get $2365, you have to give a brokerage $2365 as well, so you have to sell $4730 worth of product. if an average mid sized set sells for $12.00 (after a 30% discount and cupons), you have to sell about 400 (394) pieces (in two seeks intro period) to make minimum wage.

When you have customers asking for a product, only about a third of forum people actually go and buy a product they asked for (lot of them find a reason why it is not exactly what they wanted). Vendors know this we get to see who is buying what and how much, in our sales reports.

So, in order for a vendor to make a risk of supporting a new figure, they would have to see about 1500 people asking for something, very loudly.

Now the reality of product sales... I just said that it would take about 400 sales to make certain numbers. Most "top sellers" at DAZ or at Rendo make about 100-200 sales during the intro period of a single product. For the rest they count on the rest of the year and a back catalog to bolster the sales. With a new figure, you have no reasonable way to believe this will happen, and no back catalog of product for that figure to pick up the gap.

If a vendor fails, and has to quit making content because they had to get a different job to make ends meet, you lost a vendor... they go out of business (end result to a customer is, they still don't get what they want.

Now if a vendor showed up and said, I don't care about your bills or well being, you are not being very nice not buying my content, the way customers talk about vendors frequently... the world in forums as we know it would pretty much end....

Customer is not always right, if customer demands put business survival at risk, they are not a customer that can be accommodated. In marketing speak it means "They are not your target market, cut your losses and go elsewhere." "Customer is always right" is a marketing technique, where a business will accommodate small requests, even those that seem unreasonable on the surface, because the effect on the long run is increased business that offsets the cost of occasionally go out of your way.

With trying to support a new figure with clothing and content, to start with, what is asked of a vendor is not a small favor, it is asking him to put several months of income at risk. It is a lot different magnitude than asking Nordstroms to return a $300 pair of boots no questions asked. $300 for nordstroms is probably 0.00001% of their value. To put that in Rendo or DAZ vendor dollars, that would be like asking for ONE dollar discount from a vendor, on one product. Sure, just about anyon would accomodate that. because it doesn't cost a lot and it builds good will.

If you showed up at nordstroms, and asked for several milion dollars, and made a racket in their store because they are not going to offer it, you would most likely be escorted out by security guards or cops.

Lot of customers, who seem to know just about everything about this business, and tend to be extremely eager to tell you all about it, routinely have an extremely skewed perception about the financial reality of the business. Of course, anyone that mentions that gets written off as a greedy SOB vendor who hates their customers.

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Renderosity Store  Personal nick: Conniekat8
Hi, my name is "No, Bad Kitteh, NOO", what's yours?