Laylah posted at 11:34AM Thu, 12 April 2018 - #4327953

I do not understand brand/product loyalty if the brand or product does nothing to keep your loyalty. Smith Micro lost my business because I am no longer confident in the product. I expect something that does not crash nonstop for the money I paid.

The problem is that we actually have two brands overlapping here. For many, the name Poser means the innovative program that served as a gateway for a lot of people to experiment with 3D, and then there's "Poser", the product that's produced and sold by Smith Micro. The thing is, most of the "good vibes" that endeared Poser to so many are the direct result of work that other companies did, primarily Curious Labs, Eovia and Zygote/DAZ3D, none of who are involved with the product anymore. While Smith Micro did add some new things early on, primarily during the initial release of Poser Pro, it's been years since the base program has received anything more than perfunctory upgrades while SM's chased after different and larger market segments that have nothing to do with graphics and 3d. To me, I think the thing that epitomizes SM most is the fact that under their aegis Content Paradise expects you to pay extra for the privilege of being able to re-download your product in the future. If they're not willing to provide a simple basic service to their customers that every other store in this market offers to their customers as a free courtesy, it's hard for me to justify much loyalty to SM, especially on a product that I feel would be in much better shape if someone else had acquired it.