sralos posted at 6:51PM Fri, 27 July 2018 - #4333837

I have been trying to update my email address, and it never sends me the confirmation email. Yes, I checked in spam. I've sent emails. I've posted to your Facebook page. I've even talked to someone in messenger, that told me my account has been updated, but it hasn't. My domain is about to be dead soon. Unless I can get my email address updated, I could lose access to thousands of dollars worth of purchases I've made over the years. Please, can someone help me with this? It shouldn't be this hard.

I'll send a note to Admin that you need help right away, of course, but you need to talk to them directly, your issue is beyond anything a Mod can do in the forums. The contact info is on the about page, but I'll just go ahead and paste it here.

Address

239 John Rice Blvd. Suite F Murfreesboro, TN 37129 Phone

Toll-Free: 866-220-2949 Local & Fax: 615-598-9770 Company email addresses

General: admin@renderosity.com Store Support: store@renderosity.com Marketing & Advertising: marketing@renderosity.com

Please direct all questions regarding MarketPlace purchases to our Store email address.

Please allow up to 24-hours for an email response. Meet The Renderosity Team Hours of operation

Monday-Friday 9am - 5pm (cdt/cst)

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Update: Okay, I've left a note for admin that you need help, but please try to contact them on your end also. I'm sure we can get this fixed before you lose any of your previous purchases. If you need anything else feel free to site mail me, as I'm more likely to see that first.

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Wolfenshire, Moderator/Community Leader