Forum: MarketPlace Customers


Subject: Order #113221130

clairoobscur opened this issue on Aug 14, 2018 ยท 3 posts


clairoobscur posted Tue, 14 August 2018 at 9:34 AM

Thank you. I don't know when it became available. I couldn't find it until yesterday, and today I didn't really try.

The problem is that your last email regarding my order read :

Thank you for your order (#113221130) on Renderosity.com. You will receive another email regarding payment.

So, essentially, I was waiting for this new email. Maybe you sould review this wording?

Edited to add : OK, after checking, I see that in fact I received the email regarding the payment before the other email telling me I should receive it. I had in fact seen the "Purchase screen" with my product listed during the previous days, but either the files weren't appearing or I somehow managed to not see them, so for all I know, they might have been available since the day of my purchase.

Have a good day.