You haven't even yet told us what the product is or the order number. We did not get the original email. We are always happy to help. If you do not want to contact the vendor personally I will do it for you. but you need to send that info to me directly at jennblake@renderosity.com so I can take a look at it. I can review the product page...just give me the details as to what you feel is described incorrectly. I need that info to help you. I will look for it to arrive.