SilverDolphin opened this issue on Oct 29, 2018 ยท 18 posts
-renapd- posted Tue, 30 October 2018 at 7:44 AM Site Admin
It is stated clearly on the article goldie:
https://www.renderosity.com/2018-dazstudio-halloween-grab-bag-event-cms-20745
QUOTE from additional rules:
Please remember that Renderosity's Commerce System will randomly select a product to be given to a qualifying buyer. Store Staff will not be offering exchanges unless the Grab Bag item has been previously purchased by the recipient.
END of QUOTE
I will check right away and if all additional rules are not clearly stated on the Grab Bag product page.. I will add them so there's no more similar misunderstanding!
Rena