aeilkema opened this issue on May 09, 2018 ยท 270 posts
wolf359 posted Fri, 02 November 2018 at 8:16 AM
This is a misleading claim; you're telling people the marketing materials,
not the actual instructions that are posted in the character creator forums. >It
imports those figures by FBX import, and only some of the textures if >they
are plugged in the right spot. Official support would be actually reading >the
DSON definitions.. blah.. blah.....blah
You the ,Daz PA, have your definition of Official support and myself & Reallusion have ours .
Example: When Daz the company assists a person who is having a problem with Dforce clothing item from the Daz store, that is Official Support from Daz the company as they are the ones selling us the Dforce Compatible Items
If I import Dawn or Dusk from Hiveware into Character creator 3 and their Eyeballs are poking out of their sockets, then Reallusion has to respond to my problem with OFFICIAL tech support/instructions for a fix because they have sold us a program that they claimed can import and use the Hiveware bases for rendering and content development.
This is our definition of "Official Support"
Now When some clever third party cobbles a script to shoehorn to genesis into poser or creates some home brewed light meter etc, it is use at your own discretion and he has no obligation to be available to sort out my problems.
In fact a person might even create an entire figure and hype for initial sales ( at another store)
and suddenly decide "I am not a business man" and leave it to "the community" to "support" it
This is NOT our definition of "Official Support"
https://www.renderosity.com/mod/forumpro/?forum_id=12547