I know you are frustrated..and I cannot help that. I am sorry. BUT I did contact them on your behalf, they gave me that email to give to you, then asked me for your email and they will be on the lookout for your communication to them. This is the only way I can help you at this point. If you are too frustrated to contact them, I do understand. But this is the only way i have to help at this point. If you do not want to contact them, simply let me know and I will tell them you have decided against contacting them. I really hope you will try once more.