As a total outsider on the issue, I can't use her since I am a DAZ user, this issue is creating a lot of negative comments both here and over on the DAZ board. I wouldn't just let it slide, it is ruining a pretty fine promotional effort. Either create a temporary link to download the files like you do with the prime freebies, put her in the free section, or fix the cart. You can't afford not to respond to this problem.