Hello.

I am the support staff you have been dealing with, and I can assure you I am not giving you the run around.

On the last order you placed on 4-14-19 you used a $10 gift certificate. I understand the last order you tried to place did not work. As I explained you can find that Gift Certificate still in your account under Account/Gift Certs. There was a link in the sitemail I sent to you. https://www.renderosity.com/mod/bcs/account/?GiftCerts The $10 Gift Certificate code there expired on 5-14-19 so it was purchased on 4-14-19...both were purchased the same day.

7:48 AM, 4/14/2019 -1000 CASH_10 Purchased from user dashboard (paid with points) 6:14 AM, 4/14/2019 -1000 CASH_10 Purchased from user dashboard (paid with points)

So one was used on order 113327413 or 4-14-19, the same day and the other is still in your account and available to use at the link in your account above.

Or CLICK HERE and you will see it is still there. I am working from home today, which is why I am not currently answering the phone at the office.