I went through this when I upgraded to PP11 on my Mac from 10. I was using High Sierra at the time. I was directed to make the change in the (hidden) preferences file. When I got there, it was already set to the setting that they said to change it to. I gave up and moved all my power stuff to. Windows 10 PC where it works fine. I got a new Mac and tried Poser again on it running Mojave. The alphabetical problem was still there. Smith Micro said thabPoser doesn’t support Mojave’s, and ignored the fact that I had the same issue with High Sierra. So much for customer service. If anybody ever solves this one they should be inducted in to the Poser user hall of fame.