I have been away from my computer for the last ten days and so am just now getting back to this issue . . . I will re-read all of these posts again but to say the least I am really pissed at SmithMicro and especially when I see that we have paid money for expensive software and then they have decided to suspend all live technical support. And the problem with the ticket submission, at least for me is that when typing in the version, Poser 11 Pro, I type in Poser 11 and then it won't allow me to finish but that my serial nr. tells them it's the Pro version, it also then won't accept my submission . . . oh well, well I will re-read all of the entries here and maybe I will get lucky . . .