The help ticket was closed without a response. I found out through an email that for now Jenn B. does both the email at store as well as the support tickets. Since we were corresponding via email she just closed the ticket not realizing that I did not know she was behind both. I've had entities close support tickets just so they wouldn't have them open to deal with or because it timed out when noone on the support end responded. I also had to make clear that I am writing on either an inexpensive laptop or a tablet when I'm here, not my graphics machine.

I take your point, Ohki. I did not choose the timing, however, that was already set in the software, which is currently driving me.