consumer573 opened this issue on Aug 21, 2019 ยท 37 posts
consumer573 posted Sat, 24 August 2019 at 3:22 PM
NormanLane posted at 4:08PM Sat, 24 August 2019 - #4360306
I also have a dead Poser. Poser Pro 11 in this case. It says, "maximum number of activations for this license has been exceeded." I haven't even been able to get past the captcha test to reach a human.
Norman, It looks like the support representative for this kind of problem is for the moment going to be Jenn Blake at Renderosity. It sounds like she is working a hand-off with the long time support representative at Smith Micro, John Csaky. Try emailing "Store@Renderosity.Com" as well as "jennblake@renderosity.com". They may be inundated with other issues but it seems Jenn is genuinely trying to help me.
A problem I encountered is that the method of managing my software license so that I could theoretically remove one or add one was not set up and there is no guidance or instruction on what to do. You had to be a fairly recent purchaser of the software to have gone through that. My is already operating under some older system.
Ed, for me it is not just a matter of getting Poser Running. I could have done that during the grace period. I want to eliminate the kill switch on this particular machine so that in six months I don't have to go through the idiotic and painful process of porting an activation key file to my laptop, having Smith Micro verify it, and then physically porting it back again and having the machine either say "ok you're good for six months (which had started out as every 30 days)" or "dummy you made a mistake somewhere, try again." It's taken MORE than a week so far and the issue is still not resolved, even with me logging in every - single - day - (except Monday). Imagine how long this could go if I just kept kicking the kill siwitch can down the road for awhile and everybody on the corporate end thinking things were rosy and hunky-dori.
It is Saturday the 24th of August and My Poser Software is still Kaput. A week has gone by. I've sent in my serial number on three different support tickets at the portal, and now three times to the store. Maybe next week the software will work again.