I know your name, E. But best to make him work for it a bit. No hints because it would be toooooooo Easy.

HEY! Poser Overlords! Can we help this guy? It's been 5 days with no resolution.

Hey! Consumer! I must ask. It is 2019. When did you purchase your 2014 Poser Pro Game Developer?

Things are still migrating, policies being set, teams being assembled and I think this is undiscovered country for Renderosity. Are you on a time sensitive project? Would a swap to Poser Pro solve your problem?