McGrandpa nobody is despising anyone, and I apologise that you feel this way. You do not have to install Slack, there is a web based version. The Slack channel was set up so that YOU can get help with your issues in a timely manner, as it is currently easier for us to see issues arising if they are all in one place rather than having multiple posts in a forum. Plus it prevents a concern, or issue, from being potentially derailed as often happens in forum posts. I was merely suggesting that it may be faster to use the vehicle provided for such issues where it will be seen and answered relatively quickly. There are quite a few users in the channel, and we are all here to help one another. We would love to see you join us. But if doing so isn't anything that interests you, then you may submit your your ticket as you did, and it will get answered.

Here is an example of the benefits of joining us:

The issue you submitted was reported in Slack, and it was resolved in roughly two hours. Once it was taken care of, the users knew there was a new download that was available for them. Information is that quickly updated in the channel and passed along. Not sure how long it took for your ticket to transfer the same information to you singularly.

Again, please keep us apprised of any issues in whatever manner is comfortable for YOU.

Thanks!

Locked Out