While I did backup my preferences, it wasn't necessary. I just followed the prompts, hitting next and it installed perfectly. You will not find a folder that says Bondware. I still see that my PP11 is in the Smith Micro folder. It even saved my 3rd party scripts and my external runtimes. This is only a guess but if you try again when the traffic is less, you might see success. I had a few network failures in downloading but I believe it was simply due to the sheer volume of people all upgrading AND gaining the free content. If you check the other threads, Darkseal had a similar error but it worked for him. Personally I chose, USE YOUR EXISTING PREFERENCES. It might make a difference.

When was the last time you tried?