Talking to Smith Micro is a waste of time. They no longer own the program, and have shut down their servers.
We emailed everyone on SmithMicro's list of users to let them know what was going to happen and when. As an Early Adopter, you received this notice, that clearly spelled out what was going to happen..
Early Adopters had access to the software from 4 September forward. I find it difficult to believe you could not download a functional copy in a 15 day time span. I do not recall any complaints of corruption were received. Since 19 September, the Bridge release has been sitting on our servers, FREE to anyone with a valid Smith Micro Serial number from Game Dev or EITHER version of Poser 11.
The soft ware is available to you to download and install.

;>

Andy!