SeanMartin posted at 9:11AM Sun, 29 September 2019 - #4364730

Smith Micro sent you a form letter knocked out by a bot. Bondware has real people working on the issue, and it's going to take slightly longer than some bot sending you a canned response. Sorry you're having issues with your software, but so are a lot of other people, so it might help your cause to turn down the attitude a bit. Yes, I understand the frustration of having work flow disturbed, but there's a score or so third-party engines out there, all with specific needs. They know it's a problem. They're working on it. Your patience would be appreciated.

I'm sorry, but you're mistaken. Smith Micro sent me THREE messages from real people. (Did you not notice the typo in the first message?) All of the messages explained that Bondware now owns all licenses of Poser, including Pro 2014 Game Developer and it is up to Bondware to settle the issue. I received those emails from Smith Micro on a Saturday, just a few hours after sending the initial complaint. The ONLY communication I've gotten from Bondware took days to get to me. And in it, they told me that I should have read their messages and I need to update to 11.2. This tells me that they didn't actually take the time to understand my issue -- I DID update to 11.2. And I hate it. I would like to use the OTHER version of the software I bought. It's a valid complaint. Their handling of it is incredibly frustrating. I've found that asking for help in a public forum can help when private inquiries fail. Expressing my frustration is part of that process. They might listen when a very longtime customer is very upset.

My understanding is that Bondware is simply not planning on fixing the issue. Instead, they're trying to make it sound like it's MY fault that my program won't open. The only email I've received from Bondware on this problem consisted of two links to Rendo's news blog and a scolding about how I should have read them already. Which I did. And which didn't fix the problem. I've been trying to get this fixed since I read the email announcing the "early adopter of 11.2" messages. I never felt like those applied to me, as my issue ISN'T with Poser 11. Smith Micro wasn't much help then and won't be ANY help now. And it's vastly unfair that the first messages sent to me (which escaped gmail's spam filters) about the drop-dead date to arrange permanent licenses came too late to get the problem resolved.

Bottom line -- I was Bondware's customer and I was very unsatisfied with their proposed "solution" (which was not in ANY way a solution, just a "sucks to be you. We aren't fixing that.") And it's not like I'm requesting SUPPORT for the software. I just want to OPEN it. If Bondware patched 11.2 to talk to a new license server, they can patch 2014Pro to do the same. Or they could update it to remove the remote license check entirely. But they aren't going to do that because there aren't enough people like me to justify the time involved. So I'm just going to get screwed. I'm supposed to use THEIR version of a piece of software (Poser 11) I've loathed since it was released and pretend like this fixes things.

It doesn't. And as a result, I'm unable to use software that is legally licensed to me. They own the license. That makes it their service failure. Poser 11.2 does NOT have the same functionality as 2014Pro. I'll have to put on my big girl panties and suck it up, but I don't have to do so happily or quietly.

Intel Core i7-8700 6-Core 3.2 GHz (4.6 GHz Turbo), 32GB RAM, two GeForce GTX 1080 Ti GPUs

DS 4.10, Photoshop CC and CS6, Poser 11 Pro, Vue 2016, CarraraPro 64bit, Autodesk Inventor, Mudbox, and 3DS Max

One in 68 children is diagnosed with autism.  One is mine. ♥