Thank you for your thoughtful post Aphrodite-Ohki! I see now that my thread title was not recieved with the levity I assumed it would. If I ever dare making a thread again I will keep this in mind. My intention was to ease the burden of the support team by seeking an answer here first if possible. I consulted many long threads and though I confess I did not read them all, some titles were misleading (a Mac issue rather than PC for example or a librarypath problem etc). I also see some of the titles were not as amiable as one would prefer. In no way was I comparing anyone with EA support, I am not heartless and in no way was this meant as a provocation. I only mentioned my history of using the program was about the usual smoothish transitions as the program was sold to different owners. I have no virtues, I have nothing to signal. I expect no more from the statement than "It all went smoothly for years, now this is different". I am not trying to incriminate anyone. These complainers must have been ferocious and unrelenting but I was not doing that. I thought some young people would see it, know the language and respond, honest. My condolences on the ADHD. I congratulate your efforts, achievements and staying power in the face of an adverse and largely ignorant humanity. I thought my AS condition was openly displayed in the way my posts are constructed, though I am high functioning, I am not well socialized nor ignorant of my shortcomings. I had difficulty with taking a snapshot of the UI for a while (I am not the only one that uses this computer) and I posted it when I could - I ignored no-one's assistance consciously. I know I should hold my tongue when provoked regardless of the circumstances but it was late, I had been frustrated by this program for days and my tone may have been a shade dark when first posted. My apologies to all offended. please, never attend a gamer forum - you will die from the turbulence common there. Regardless, thank you for your post. I wish the transfer of ownership a smooth transition and the forum community the best of luck with the next noob. I'm off to fill in a form