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MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 12 9:29 am)

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Subject: VWD Cloth and Hair purchase issue.


JohnDoe641 ( ) posted Wed, 08 January 2020 at 8:16 PM · edited Wed, 04 December 2024 at 5:33 PM

I just bought VWD today and was all excited to try it out. I go online and search for some tutorials and find out that there's a V2 that was released recently. I've had VWD on my wishlist since it came onto the marketplace so I never looked for a newer version.

I paid $40 for VWD and the V2 is $60. I see that there's an upgrade for v1 owners but that's another $40! So instead of paying $20 more if I bought the new version from the start, I'd have to pay $40 for the upgrade and that makes no sense.

The new version looks like it has a lot of great new features and would be what I wanted. I'm super bummed that I didn't get the right one, but hopefully it can be sorted out. 😢


jennblake ( ) posted Thu, 09 January 2020 at 10:26 AM

The best thing to do is to send a sitemail to the vendor and explain this situation and let them come up with a resolution for you. I will also send them an email...but sitemail might be quicker. 😄


jennblake ( ) posted Thu, 09 January 2020 at 3:10 PM

HI.

I have spoken to the vendor about this. He told me to give you a refund, which I did in the form of in-store credit, so that you can buy the correct version. So please grab V2 and use that in-store credit to purchase the correct version. 😄

Jenn


VirtualWorldDynamics ( ) posted Thu, 09 January 2020 at 4:39 PM

Hello JohnDoe641,

If Jenn gave you a refund, you can buy the Upgrade version for same price.

I suppose you downloaded the V1 version. You can use this V1 version to activate the V2 upgrade.

If you didn't download the V1 version, I can send it to you. This will allow you to activate the V2 Upgrade.

Please, tell me if you have any issue.

Have a great day.

 Gérald

____________________________________________

Follow me on Twitter : @VWDynamics

Watch demo videos on Youtube


JohnDoe641 ( ) posted Fri, 10 January 2020 at 11:10 PM

Thank you both for all the help! I have purchased V2 and have it up and running without any issues. 😃


VWD3D ( ) posted Sat, 11 January 2020 at 12:56 AM

JohnDoe641 posted at 12:54AM Sat, 11 January 2020 - #4376179

Thank you both for all the help! I have purchased V2 and have it up and running without any issues. 😃

Good news! Head over to the VWD forums (here at Renderosity) if you have questions or renders to share!

And thanks Jenn.

VWD3D

--
Resources: https://www.virtualworlddynamics.net - https://www.patreon.com/VWD
Rendo PM: VWD3D or VirtualWorldDynamics or support@virtualworlddynamics.net
Current VWD Version:   Release: V2.2.924.6464 - 2019/12/12, 9:46am
Qualifier: Yes, I'm helping Gérald with VWD, Nooo, I'm not yet an expert on its use!


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