McGrandpa posted at 12:01PM Tue, 18 February 2020 - #4380875

Ok, did that. We'll see if they even bother with it. For years, a certain individual tried to make me do stupid things saying they were necessary steps in the troubleshooting of the problems presented. At that point i stopped trying to communicate with anyone in Support or Development. This is the first attempt since that point years ago.

I can relate to that, recently I had the misfortune to buy an Hive Outdoor Camera which is a disaster. Dealing with Hive Tech Support was a major problem. On every contact their first claim was that my Internet was the problem, as I download a lot of 3D content my broadband is fast. Then the camera would not accept the broadband password so they stated it must be incorrect, problem with that was I had tried a number of times and it was the same password as used on over a dozen devices. When he suggested I should keep changing password on the camera until one worked , meaning I would then have to update all the other devices I said no (assuming of course that it worked).

Finally he told me I had to update the software but the reason I was calling was I could not connect to the Internet which was the only way I was going to update it. The long term outcome was they escalated they problem three times then closed it as per company policy which I assumed meant if they had no idea of how to fix it they closed the ticket. So tech support is not a place I like contacting either.

 

 

I use Poser 13 on Windows 11 - For Scene set up I use a Geekcom A5 -  Ryzen 9 5900HX, with 64 gig ram and 3 TB  storage, mini PC with final rendering done on normal sized desktop using an AMD Ryzen Threadipper 1950X CPU, Corsair Hydro H100i CPU cooler, 3XS EVGA GTX 1080i SC with 11g Ram, 4 X 16gig Corsair DDR4 Ram and a Corsair RM 100 PSU .   The desktop is in a remote location with rendering done via Queue Manager which gives me a clearer desktop and quieter computer room.