I think that the problem is that she didn't delete the files, yet she sees them in the recycle bin. These are files which she does not want to lose, that's why she is afraid to empty the recycle bin.

I don't know what to do for this situation; all of my stuff is ye olde Win7.

Poser 12, in feet.  

OSes:  Win7Prox64, Win7Ultx64

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