Royfitz opened this issue on Jul 01, 2020 ยท 9 posts
RHaseltine posted Wed, 01 July 2020 at 2:28 PM
wheatpenny posted at 2:27PM Wed, 01 July 2020 - #4393606
If you bought them way, way back, like before 2002, they wouldn't be in your product library because before then they didn't keep track of purchases. I bought Victoria and Michael 1 in 2001 and they're not in my library.
If you have the order number try opening a support ticket at Daz. Most old orders were transferred OK (I have my initial orders from 2001, as far as I can tell).