dbwalton opened this issue on Oct 23, 2020 ยท 76 posts
JVRenderer posted Fri, 23 October 2020 at 2:59 PM
Hi, I'm sorry to hear that you couldn't get the help you need from Daz. U was in a similar situation. I bought a product from Daz in August. The product was giving me missing files error. I was able to pin point the missing files and sent a ticket to Daz. I got a autoreply after resending the ticket a week later, and then another generic reply that they're looking into it. I wanted to return the product within the 30 days of purchase, however, I was able to contact the Publishing Artist of that product myself and was able to resolve the issue. He explained that Daz has purchased the product outright, but packaged it wrongly. My ticket is still open, and it's been 2 months. I understand you're frustrations, but the last few years, Daz' customer service has gone downhill. I don't know if this help. I joint a Discord service a few months ago, where fellow Daz Users/Artists/Vendor chat with each other, helping each other with issues and sharing art ideas. More often than not, I find my answers at this Discord server faster than roaming the various 3D forums. I can't guarantee you'll find all the answers instantly, but at least there are people with similar issues that can share ideas.
I don't know if this link is allowed. Moderators, please take it off if it's not allowed. Thank you and good luck. https://disboard.org/server/578543104492306432
Software: Daz Studio 4.15, Photoshop CC, Zbrush 2022, Blender 3.3, Silo 2.3, Filter Forge 4. Marvelous Designer 7
Hardware: self built Intel Core i7 8086K, 64GB RAM, RTX 3090 .
"If you spend too much time arguing about software, you're spending too little time creating art!" ~ SomeSmartAss
"A critic is a legless man who teaches running." ~ Channing Pollock