@rhia474 That's a good idea. I have not done that because it was not mentioned in the form. If you open Poser for the first time, you have two fields for serial numbers, one is for the new numbers, the other is for the previus one, in case you purchased an upgrade version. I expected to find the same pattern in the form for the ticket. That's the place i got lost. But hey, what do you expect, i am german, we do all things by the book. ;)