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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 20 10:28 am)

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Subject: "undefined" error message when adding product to cart

ObscuroArcanum opened this issue on Dec 29, 2020 · 6 posts
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ObscuroArcanum ( ) posted Tue, 29 December 2020 at 2:00 AM · edited Sat, 23 November 2024 at 9:01 AM

I'm trying to add the "RT-V4 Native American" to my cart, but I'm receiving an "undefined" error message. I have been trying to add this to my cart for a few days and I've emptied my Firefox cache, refreshed the page and tried with Microsoft Edge to no avail.

I contacted the vendor, but Rena kindly directed me to post a message here.

Hoping for a speedy resolution while this product is on sale. :)

jennblake ( ) posted Tue, 29 December 2020 at 10:07 AM

Hi.

I was able to add that item to my cart in both chrome and firefox...can you please try restarting your browser. I also added that to your cart for you while there. 😄

ObscuroArcanum ( ) posted Wed, 30 December 2020 at 3:44 AM

I have restarted my browser and cleared my cache multiple times before I posted this thread, I was always getting the same error message. Since you added it to my cart, I can't try again without removing it from my cart. So I clicked on "Remove from Cart" and it gave me the same "undefined" error.

I'll try checking out. If I can checkout and the product shows up in my item history, then the error becomes irrelevant :)

I'll let you know how I get on.

ObscuroArcanum ( ) posted Wed, 30 December 2020 at 5:17 AM

I was able to complete the checkout with you adding the product to my cart for me. Thanks very much for the help! :)

jennblake ( ) posted Wed, 30 December 2020 at 6:52 AM

I am glad you were able to purchase the item. I'm sorry for the trouble. 😄

ObscuroArcanum ( ) posted Fri, 01 January 2021 at 2:00 AM

These things happen! I'm just glad you were able to kick the site up the butt on your end and I was able to get it. :D

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