When you make a figure for the first time, there is no "New Figures" folder in the native Poser 12 library until after you close the program and restart the program again. After saving the first new figure and restarting the program you'll have a New Figures folder that you didn't have before.

I didn't know that and I almost junked the whole program over it. I thought the program was broken because I couldn't find the folder. I uninstalled the program and reloaded it, got really mad even.

Import the .obj and convert the hierarchy file and save the figure then close the whole program down. When you restart it again, your first new figure will be in a newly created "New Figures" folder. It's the way Poser 12 is made. I hope this helps save somebody else some aggravation and anxiety.

It doesn't do this when you already save your figure into an existing folder. Although, when you download the free legacy content through the Purchase tab, Poser will create a new runtime entitled Included.

I've learned since the library can be reset without closing the whole program. I was mystified at the time, didn't know what was going on. Once you know about it, it's not a big deal.

Hello. I am having problems downloading the free included content. 'Error downloading zip files'. I am interested in what hborre is saying, that Poser 12 creates a new runtime called included. Perhaps Poser is having a rights problem in letting the included download program creating this 'included runtime directory'. could you give me the directory mapping to where this included folder should be. Perhaps i can help the downloads by creating this folder myself. It is worth a try. Many thanks. Pat :)

That Included folder appears under the Poser 12 Content folder that is created in your shared folder, where ever that is located on your system. Give me some idea on how you installed Poser 12 and where your primary folder is in relation to your Poser 12 Content folder. Keep in mind, the Poser 12 Content folder will contain a runtime folder in addition to folders entitled Downloads and Purchases, these 2 folders contain their own runtimes. Also, exactly which content zip files are you having problems with.

Hello and thanks hborre. Have attached my poser directory structure images. I have created the included runtime myself and added it to the Poser 12 content folder. Having problems with all included zip files.

I see your problem. It is a user access restriction, your Poser 12 Content folder is in the wrong place. That folder should be in a shared folder area. No wonder you are having problems downloading content, Windows is not permitting you to add anything to Poser. I don't know if this was intentional or a software glitch but this is the workaround for it. Typically, the Poser 12 Content folder should be under Users>Public>Public Documents folder if you are running Windows 7 through 10. On your system verify that you do have a Public Documents folder. If you do, do the following, in Poser, delete the Poser 12 Content folder, the Downloads folder, and the Purchases folder from the Library. If the Included folder has been added, delete that from the Library also. Now copy those folders from the Program Files folder to the Public Documents folder. Don't delete them permanently yet. Once you have copied them over, move the following folders into the Poser 12 Content folder, Downloads, and Purchases. Your folder should look as follows:

If your Included folder is empty delete it, Poser will generate a new one. Next, add each folder to the Poser Library, starting with Poser 12 Content, followed by Downloads, and Purchases last. Restart Poser. After a reboot, try downloading the extra content. If everything goes smoothly and after you're done, delete the extra folders you copied from the Program Files.

When you install Poser, it should give you the option to decide where to put that content folder. It asks again every time you install an update.

Anything in Program Files has the issues that hborre is referring to. Windows is picky about who can mess with program files, since that's where you'd want to hide malware and it also provides a lot of opportunities to simply break things.

Note that if you drag a folder out of Program Files, it will carry those limitations to the new location. If you copy and paste it (as hborre said), it won't.

hborre posted at 1:42PM Sat, 02 January 2021 - #4409204

I see your problem. It is a user access restriction, your Poser 12 Content folder is in the wrong place. That folder should be in a shared folder area. No wonder you are having problems downloading content, Windows is not permitting you to add anything to Poser. I don't know if this was intentional or a software glitch but this is the workaround for it.

It's by design, Windows is by default set this way, to protect the installed programs against any unwanted modifications.

@patlane if your system allows it, you should create a dedicated folder, for example on another drive, in which you may store all the runtimes you may have in the future, for example one by kind of character, and Poser's default one, side-by-side. In my case, they are all stored in f:poserruntimes, allowing me to share them with my poser 11. During the install routine, it's the second option when it asks you for the place in which you'd like to install the runtime, can't precisely remember the question but it's something like "shared place" if I'm not wrong.

Thanks all. I have moved the Included, Purchased and Download folder several times. Have reinstalled Poser 12 with these runtime folders back into their original place at C:UsersPublicPublic DocumentsPoser 12 Content. It now looks the same as hborre's image above. Unfortunately the download error still persists. I am going to try Y-Phil's suggestion, reinstall and put Poser 12 Content runtime directory onto another drive.

Will check back with my results.

Pat :)

I have attached an image of my library, Poser 12 Content, Downloads, Included, Purchases. When i right click and show in explorer the Download. Included and purchases directories are nested under the Poser 12 Content Directory. In the Poser Library window they are all outside the Poser 12 Content library. Is this how it should be?

Pat :)

Yes.

Poser is expecting to find those 2 runtimes in the the folder where you told it to put your primary runtime. For me, they are located here

F:Poser stuffPoser 12 ContentIncludedRuntimelibrariescharacter

F:Poser stuffPoser 12 ContentPurchasesRuntimelibrariescharacter

F:Poser stuffPoser 12 ContentRuntimeLibrariesCharacter

When Poser doesn't find them, it creates them. You'll need to change where you put your primary runtime to be able to use the others.

As Chromestar said, moving the runtime folders out of Program Files won't fix the problem, because they'll keep the properties they had in Program Files.

Either copy them to the new location, or let Poser make them again when you re-install.

patlane posted at 1:46PM Mon, 04 January 2021 - #4409367

Just in case it interests you: with Windows, run (Windows key + R) this command: %appdata%\poser\12 That should leads you straight in a directory, in which you can edit (notepad or whatever text editor) "LibraryPrefs.xml". This file contains the absolute paths to all runtimes that Poser 12 knows of.

IIRC, deleting the LibraryPrefs.xml will force Poser to recreate a new one when started. To test it, rename the original LibraryPrefs.xml and start Poser.

Hello again. Reinstalled Poser 12 and created the Poser Content folder onto another drive during the Install process. It was the second radio button choice. (I will make a conscious effort to make a screen grab of that part when i reinstall again). Still getting the error downloading with the Included content even with installing to another drive. It is odd that i can download purchased files from the Renderosity Site from within Poser, but unable to download the included files? Are both purchased & Included files downloaded from Renderosity, or are the included files downloaded from the Poser Software site. Maybe it is user rights to the Poser Software website? Perhaps it could be Windows 7. I could try 8 or 10. The Tech people are looking at rights, Under their instruction I made a new account with administrative rights, i have changed to diagnostic mode with internet connection and minimal services running, logged into poser and get the same download error. Very Strange so it is.

Pat :)

Personally, I think you'd be better off in Windows 10, but I don't know any reason why it wouldn't work in Windows 7. Could be something about the components they are using to make the connection I guess.

Do you have any type of firewall software installed on the computer? If so, it could be blocking the connection. But I would think your test with diagnostic mode and minimal services might have gotten around that. There's also the Windows firewall built into Windows 7, it should have asked you for permission the first time Poser tried to access the internet, could be blocked if you said no. You would fix that by going to the start menu, control panel, security, Windows firewall, then click "Allow a program or feature through Windows firewall" in the upper left. (It's also possible to turn the firewall off entirely, but frankly I would not advise doing that with a Windows 7 computer connected to the internet, you're already unsafe enough.) There will be a list of programs with checkmarks if they are allowed.

User rights to the Poser software site shouldn't be an issue, unless there is a bug in how it is presenting your license number to the site (possibly due to a change in the cryptography tools in Windows 7 vs 10? a root certificate that hasn't been updated in Windows 7? speculating wildly here), or if for some reason the network you are on is blocking that site entirely. I'm not sure if the included content is served from the same site that we manually download the Poser software from (but if it is, and you downloaded Poser, that must not be the issue).

It's just a suggestion, but Poser uses, if I'm not wrong, a library called Visual C++ Runtime. We often see something like this while installing, and I was wondering if the corresponding library, in fact, can't be correctly installed on Win7, resulting in random problems on that OS.

Just remember, Windows 7 is no longer supported by Microsoft, making it impossible to update and troubleshoot. Your only alternative, aside from installing a new OS on your system, is to run a registry cleaning app to remove all instants of Poser from your computer and reinstall. CCleaner is free and should do the job. What you want to do is clean everything from the Microsoft registry, subsequently erasing Poser's existence. Make sure that you have your license SN secured first and have a backup of anything Poser related.

Hello. Yes, The Poser Support group have zoned in on my unsupported Windows 7 Pro O/S and pinpointed it as the problem. The fix being 'Upgrade to Windows 10'. Status of Ticket being resolved.

Pat :)

I highly doubt it's the Win 7 OS that is at fault here.

I am with you on that ghostman. Fortunately Poser have reactivated the content download page (Thank you Tetsu Tora) where the content can be downloaded manually

Included content

So i can continue using my 'Unsupported' Windows 7 Pro for a while more.