Richard I am sure you are not asking someone to give you a copy of P11 and that you are using one downloaded from Bondware with your own serial number. Give up some more info if you want help with your problem. Nobody here should be giving you a copy of Poser as it is perfectly fine to download Bondware's version and use it with full features as a demo for, I think; three weeks. There is not enough info in your post to actually describe your problem let alone help you solve it. I hope this is just an ill advised rant as it won't help in your quest to be a Poser vendor if you are unable to troubleshoot your own issues let alone assist your customers if they ask for help with one of your products. Give better info and you will get a better answer.