Forum: MarketPlace Customers


Subject: Order not gone through but charged

GRA opened this issue on Apr 19, 2021 ยท 5 posts


jennblake posted Mon, 19 April 2021 at 10:57 AM

on the top of those charges you see it says they have been authorized but have not been charged. That is because the order did not complete checkout and only put a HOLD on those amounts waiting to process the order. If you received an error these charges will not be processed, as we have no order for them. and the charges will automatically fall off in 3 - 5 business days. I do see an order for you on the 16th, but it is not for the item you mentioned above. Did any of your information change, or did you try to use a different card?