I see you're using Windows 7. I wonder if that's the problem. Poser is supposed to be Win 10 and up. I know it works on 7, but maybe there's an issue with this part of it. Do you have a computer with win 10 you can try? Otherwise, you might need to talk to support.

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Available on Amazon for the Kindle E-Reader Monster of the North and The Shimmering Mage

Today I break my own personal record for the number of days for being alive.
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I use Poser 13 and win 10