Hey everyone,

We are using an API that is specific to Windows 10. We believe the issue here has to do with the way SSL is handled in Windows 10 vs Windows 7. As you may be aware, TLS 1.2 is the new SSL standard. By default, this is not enabled on Windows 7 but my understanding is that it can be. This may be something to experiment with to see if you can get the login to work. We have not experimented with it since Windows 7 is EOL. Let us know if this works if you try it.

To be clear, this should only impact your ability to login to your purchase history through Poser 12. You can still download your purchases from your purchase history here on the site and manually install them into Poser 12 running on Windows 7.