Hello.

I cannot find a recent order for you. If you got an error during the payment process, that would prevent the system from creating an order. The charges on your card is aHOLD that was put in place when you attempted to place the order. Those will fall off automatically in 3 – 5 business days. Since there is no order to confirm or refund we cannot do anything further.

Sorry you encountered this error. Usually when this happens some of your personal details in your information do not match what is registered with the card you were using. Please be sure to edit your information to match what is on the card.

This is not a hack at all. It is simply an error of mis-matching information on your details and what is on your card.

Regards,

Jenn