Okay well I use both 11 and 12 so I guess I just cant use it tor now, really frustrated because my wife works 2 jobs and we arent close by anywhere with free wifi.

Ill contact support and see what they can do. Thanks for the info everyone!

Poser Pro 11 (always updated to current version available) . Laptop Specs: Intel Core i7-7700 CPU @ 3.60GHz 3.60 GHz :: 16 GB Ram :: Windows 10 Pro