Forum: MarketPlace Customers


Subject: Purchased Items in library with no files attached.

CybersoxXIII opened this issue on May 02, 2022 ยท 9 posts


CybersoxXIII posted Mon, 09 May 2022 at 6:12 PM

jennblake posted at 1:01 PM Mon, 9 May 2022 - #4438356

do you have the order number they were purchased in? I can then check to see if maybe they were refunded or something else could be the issue. 

That was in my initial post : 112907970 and that's the only invoice those items are on.  Also, while two items DO show negative numbers, I realized that Mesh Patterns does not and the invoice does not indicate any kind of refund in the payment area, which I would think it would have to if they were returned for credit.  And finally, as noted, they all show up as being purchased items both on the store product pages and in my product library, so as far as the store is concerned they've been purchased.  It's really wonky.