Forum: MarketPlace Customers


Subject: Purchased Items in library with no files attached.

CybersoxXIII opened this issue on May 02, 2022 ยท 9 posts


jennblake posted Wed, 11 May 2022 at 11:13 AM

Hi.

Ok I had to do some digging. All of them were refunded back to form of payment except for Mesh Patterns which I was able to download when I went into the order and clicked the file name. You can do that here:

They are showing as purchased because you did purchase them. But when an item is refunded it does not take the purchased off the item. I had to check on that to be sure. If you are wanting to purchase them again, let me know and I'll try to figure out a way to make that happen. 

sorry it took me so long...I really had to dig in and get help on this. :smile: