GrandmaPaula opened this issue on Jun 25, 2022 ยท 19 posts
Rhia474 posted Wed, 29 June 2022 at 8:34 AM
When you respond to a ticket response, make sure you do it on the site, not through the email. It is confusing but that's how I got responses consistently.
Granted, it's been more than a year since I submitted a ticket.