Hello.

I logged into your account and downloaded all 3 files associated with this product and all file download correctly and have the correct content included. Please DELETE all the files you have on your computer for this item. I would then make a clean folder to place those in after re-downloading and try opening once  more. You do not have to download the templates file. 

If  you are getting an error after installing the item and trying to load in DS or Poser, please take a screenshot of the error and  show that here. :smile: