jennblake posted at 11:22 AM Thu, 25 August 2022 - #4443314

I reset all your downloads. Is this an item you purchased? Do you know the order number please? 

I have gone in and reset the downloads on the product itself..so this should be working for you now. :smile:

Hi! Actually this one item seems to be the only one giving me trouble. It was gifted to me and it seems like all the other items gifted to my account are working except for this one so it doesn't have an order number. Thanks for the support-