and while i'm on a roll, i'll mention a pet peeve of mine... why not...

every month we get a new AoM and a new VoM, yet in forums, that stuff is not consistently updated - and i mean across the board...

either get rid of it, or truly maintain it... obvious neglect as it has been demonstrates either an overburdened staff who can't keep thing up to date [doesn't instill confidence from a user perspective, imo] and/or that it's just not important enough to keep up with, which can lend itself to be interpretted as a sign of dis-engagement from the staff that is supposed to be supporting the community....  either way, just not a good look. 

super nit-picky?  you bet, but details matter esp. in business...

subconsciously, customers/users/insert that type of word here are influenced by the culture of a market/place/insert work here in subtle ways.  ever go to a store where you felt the staff just wasn't there for you, didn't really care about their job, were just there for a paycheck?  well, that has everything to do with management, as they are responsible for setting the 'tone', providing good examples for their employees, etc., because we, the consumers, ARE, not matter how subtle, impacted by little things we mightn't even be aware of... just my 2 cents... well, 8 cents due to inflation ;)