Forum: MarketPlace Customers


Subject: Rewards Points not applied at the Prime Rate

efgnow opened this issue on Feb 25, 2023 ยท 14 posts


efgnow posted Fri, 03 March 2023 at 3:27 AM

I just noticed that this miscalculation of my Prime rewards points is still not fixed. So it's been a week without a fix or any update on progress. That's a little bit troubling.

My problem is that I make so many purchases at Renderosity... spend so many dollars here, in other words.

I never really looked at the Rewards history for my account, and it took me a bit to undertsand what I was seeing; that the points, by date, are based on individual items purchased on that date, not on Order totals for that date? 

So, in order to keep track of my Rewards Points activity, I need to go back through each order by date, and, item by item, cross check against the Rewards history for that date item by item?

This isn't overly taxing... but annoying? Definitely, because the list of mis-calculated items keeps getting longer. Tracking it, and backtracking it, is a hassle I don't want.

As a long-time Renderosity customer who shops, and purchases, at Renderosity pretty near every day, sometimes placing more than one order each day, the higher Prime member Rewards point rate is a major factor in my yearly decision to stay a Prime member. Those extra 2 points on a dollar that I get as a Prime member, given how often I spend a dollar at Rendorosity, really add up. And since I pay with my Prime membership for the priviledge of getting those two points, they amount to a perquisite, something I've paid for. They aren't a gift.

I can understand glitches cropping up in the big changes to the marketplace that are happening, most of which are fantastic. But I don't appreciate being kept in the dark for more than a week now about the Prime member Rewards points mis-calculation. As I said. it's troubling to not know where things stand with it.

Am I going to be notified when the fix kicks in ? I don't know...