RHaseltine posted at 9:53 AM Wed, 30 August 2023 - #4473715

Does it affect DIM as well as the browsers? A sales ticket should be able to handle the issue, select Other or emaill/password for the tracker option.

Hi Richard!...

I don't use DIM (had issues with it in earlier versions) I install my content manually (rarely do more than a handful of stuff at a time)...

I submitted a ticket through Contact Us/Help Center > Bugs page (way down at the bottom of the page) "Don't see what you are looking for? Let us Help you! Submit a request..."  >  Submit A Request: Please choose request type below: Technical Support Questions, Sales Support, Refund Request, Coupon Code Issue and NFP Collection.

I chose "Technical Support Questions" because that seemed the closest, though to me that's usually a software/computer  issue and it's "Questions" which seems like I have a question, not a problem...

If it were me, just for customer confidence, I'd have made "Account Support" or "Store Issue" a choice, but hopefully Technical Support "Questions" is the right choice... though "Please note it can take 5-6 business days for a response at this time." isn't that reassuring... So that's probably going to be next Thursday before I get a response due to the long holiday weekend.

You mentioned "Select email or password for the tracker option"... I didn't see that anywhere... do you have a screenshot or a link to that page... it seem like maybe I wasn't at the right page or help area. 

(EDIT: Never mind, I found that box... I think I chose either "website issue" or "login error"... it was very late last night, so I forgot about that box/option).

I really have to download all my library/content more frequently... it's been at least two years since I downloaded all my stuff and being locked out of my account for possibly a week or more isn't really fun or confidence boosting or convenient.

Thanks for the reply, I really appreciate your always being there for info and assistance!