ChristineMarsh posted at 10:46 AM Mon, 13 November 2023 - #4477592

In 2022, I sent multiple emails and messages to Renderosity about moving the Hivewire purchases over.

I never received any type of response.

It would have been nice to get anything... "We are busy and will write you back in a year." or "Sorry can't do this until after two years passes." or "We can't do this.", but there was no response.

Please put in a support ticket to the following link below. Are team has change in the last year and your email may have overlooked. The support ticket system was designed to better serve you.

https://support.renderosity.com/

I gave up sending emails and re-purchased the products on Renderosity because they had been updated and the updates were necessary in order to be able to use them.

It left a bad taste in my mouth and turned me off to buying things at Renderosity.
There are some great products here that I can't get at the DAZ store, and I buy about 1% of what I would like to due to this bad experience.