What do you mean by both passwords? You should only have one password here. It may be a problem with a connection. I believe some older operating systems had issues. Or it may be blocked by a firewall.

You can also download your purchases manually. In the upper right corner click on your name and accounts

then click on my items and either click on the individual downloads or on the download all.

Then unzip to your runtime

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Available on Amazon for the Kindle E-Reader Monster of the North and The Shimmering Mage

Today I break my own personal record for the number of days for being alive.
Check out my store here or my free stuff here
I use Poser 13 and win 10