If you're having trouble with a product, it's better to contact support https://support.renderosity.com/ than to post in the forum. You'll have a better chance of it getting fixed.

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Available on Amazon for the Kindle E-Reader Monster of the North and The Shimmering Mage

Today I break my own personal record for the number of days for being alive.
Check out my store here or my free stuff here
I use Poser 13 and win 10