DarkElegance posted at 1:46 AM Wed, 9 October 2024 - #4490107

Ah but when asking your customer base to pay more...perhaps actually give support would be a good idea and a way to encourage them to...pay more.

Aside from being inherently non-technical, the Marketing mind specializes in one-way communication. Like a stop sign. Here's what you get, and here's where you send the money. It is not realistic in any way to expect a dialog from them. Actually, Marketing is a close cousin of propaganda. Both use the half-truth liberally. Both are one-way.

Such "tech support" as is available today has been taken over by non-native speakers of English. Mumblers, and with minimal technical skills. You're better off without them. I discussed just this with one of my service providers. A decent support person costs about 50K a year. A mumbling ESL type makes about 5K a year. And, the Corporation needs a profit increase of 5% a year to remain viable. When all else fails, reducing the quality of the product or service is normal. This is the way it has always been done.

But there is a bright side, a "silver lining." The 30s, which we may be about to repeat, was the finest period for both fine art and industrial design in the Western world in the 20th century, although this is rarely acknowledged today.

My effort (why I like Iray):