RHaseltine posted at 8:04 PM Sat, 12 October 2024 - #4490248

DexterF posted at 2:19 PM Sat, 12 October 2024 - #4490229

RHaseltine posted at 6:28 PM Thu, 10 October 2024 - #4490171

Five plug-ins, four previously available commercial items and one a planned upgrade for a stil-available commercial plug-in have been purjhcased by Daz and are now available to Premier subscribers. Nothing has been removed from the Standard(free, no serial)/Pro(free, enter serial) versions - indeed, they have new features from the latest update and a batch of free (but previously purchasable, so some people may already have some or all of it) content has been added to support updated interactive lessons and scene builder. An odd way to move to subscription-only.

So keeping one of the most awaited feature (MG4 or whatever the new name) exclusively to the 18.99/mo subscribers is not strongarming users into the subscription to you?

No - the previous version is still available, I think, as a PA product and even if it isn't I have usually found dForms with a weight map adequate (so no, for me Mesh Grabber 4 was not an eagerly awaited product). Also, the SDK is free, there is nothing to stop another person or team from developing their own tool with similar features and selling it for some small number of months subscription - especially if there is as much demand as you say.

SO..

MAYBE youll answer HERE!

So why is it customers have to wait a year or more for a support ticket to even get a reply? Much less help?

The eye package I brought to notice over a YEAR ago in the tech forum, and it was noted the issue has been known of since 2018...is STILL without support, I cant get money back or anything. Your "team" just ignores the open ticket. You are saying since 2018 the support team doesnt know how to fix the package?

(or rather..not saying as there is deafening silence)

OR...I dont know...the VDB issue I raised, complete with screen shots?

A YEAR on...and no support, no answer, no reply.


PLEASE tell me why ANYONE should pay MORE for LACK of support?

https://www.darkelegance.co.uk/

Commission Closed till 2025